Sparkrock teams up with consulting firm Queue Associates Worldwide, UK, Ltd. to support digital transformations within NGO, human resource, and primary and secondary organisations globally.
There have been some fantastic discoveries in the history of mankind – life-altering discoveries and inventions such as fire, the wheel, and electricity. Today, in the 21st century of the 3rd millennium, there’s a brave new world of technological advancements that are changing the way enterprises conduct their business.
If someone asked you to explain what ERP (Enterprise Resource Planning) means, how would you respond? I usually say simply that it’s business management software and that often suffices. Wikipedia, however, does a somewhat better job, saying:
“Enterprise Resource Planning (ERP) usually refers to a category of business management software—typically a suite of integrated applications—that an organisation can use to collect, store, manage, and interpret data from many business activities.”
What was there before ERP? Was there just a void? A black hole? No, before ERP, there was Accounting Software, which helped companies manage their most basic needs, namely General Ledger (GL), Accounts Payable (AP), and Accounts Receivable (AR). ERP was a giant step in business management software and marked the beginning of a digital transformation (DT).
One might think that today’s ERP capabilities, which combine so much functionality into a single integrated system, would be enough. Is it not enough for ERP to encompass finance and operations, along with management programs for Customer Relations Management (CRM), Supply Chain Management (SCM), inventory, warehouse, logistics, human resources, talent acquisition…?
The answer is no. It’s not enough. Because as companies struggle to remain viable, sustainable, and competitive, they need superpowers. And we’re going to look at two (2) ERP superpowers that already exist.
Artificial Intelligence (AI)
Definition: In computer science, the term artificial intelligence (AI) refers to any human-like intelligence exhibited by a computer, robot, or other machine.
Microsoft Dynamics 365 AI enables the people closest to specific business challenges to resolve them using intelligent apps that deliver the insights they need to make informed decisions quickly. By making AI accessible and useful across an entire business landscape, everyone has the power and the freedom to solve problems before they become critical.
Microsoft Dynamics 365 AI offers:
- Sales Insights – Increase sales and improve decision making with AI-powered insights fueled by customer data.
- Customer Insights – Gain a 360-degree view of customers and discover insights that drive personalised customer experiences.
- Customer Service Insights – Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.
- Market Insights – Respond to trends faster with AI-driven social and web insights that help you win fans and build brand loyalty.
- Product Insights – Transform the way you develop, market, sell, and support your products and services with real-time insights that show you how customers use them.
Mixed Reality (MR)
Definition: Mixed reality is merging real and virtual worlds to produce new environments and visualisations, where physical and digital objects co-exist and interact in real-time.
While MR has many applications in a variety of sectors, it is particularly useful in manufacturing. Mixed reality is transforming manufacturing from improved onboarding and upskilling of employees to increased operational efficiency to reduced errors and waste.
Microsoft Dynamics 365 Mixed Reality offers a new vision for work. And Microsoft HoloLens 2, an untethered mixed reality device, is your heads-up, hands-free gateway into mixed reality, with built-in and collaborative business solutions. It helps employees work better together when they are brave new worlds apart.
Just think about the possibilities afforded by seeing multiple holograms at once, reading text, and viewing intricate details on 3D images. The HoloLens2 headset is a self-contained computer with Wi-Fi connectivity, which means that everything you need goes with you while you work.
It’s hard to imagine. But if a picture is worth 1,000 words, two images are worth 2,000 words:
And here are a few testimonials and incontrovertible statistics from users:
“Using mixed reality, we’ve reduced tough labour by 90%.
We’re now completing 8-hour activities in just 45 minutes.”
Shelly Peterson, Principal Investigator, Mixed Reality, Lockheed Martin
“With HoloLens, our design validation process has been accelerated by 80% …
and we believe we can accelerate complex assembly tasks by 30%.”
Jean-Brice Dumont, Executive Vice President of Engineering, Airbus
“With HoloLens and mixed reality, there is a massive shift in the way we do business –
helping us to serve our customer more quickly… It’s like having an expert on your shoulder.”
Christian Treiber, Vice President of Customer Services, Mercedes-Benz USA
While it’s true that the examples above are all from very large companies, it’s also true that new technologies tend to trickle down over time, both in use and in price. We believe that what you see now at the likes of Airbus, you’ll be seeing soon at your local widget manufacturer.
ERP Superpowers in a Brave New World
It may look like something straight out of Star Trek, but AI and MR are already making their way into businesses and ERP systems across the spectrum. For more information, please contact Queue Associates at +44 020 7549 1606 or use our CONTACT FORM.
Queue Associates Worldwide UK, Ltd. Microsoft Dynamics Gold Partner Achieves ISO 9001:2015 and ISO 27001:2013 Certifications
Queue Associates Worldwide UK, Ltd. has achieved certifications for ISO 9001:2015 & ISO 27001:2013, reflecting our deep commitment to quality, safety and information security management in delivering Microsoft solutions.
Queue Associates, UK, Ltd., a Microsoft Gold Partner is focused on solutions surrounding the complete suite of Microsoft Dynamics 365 productivity applications, and other related Microsoft services (Azure, Microsoft 365 and more) for businesses, both small and large, and for government organisations in the United Kingdom, the European region and across the globe. Queue is pleased to have just achieved certification for the new ISO9001:2015 international standard, especially relevant to UK and European projects for our clients.
ISO 9001 Standards
ISO 9001 defines the requirements for a Quality Management System (QMS), and the new ISO 9001:2015 enables Queue Associates, UK, to manage processes and systems so that customer and other stakeholder requirements can be achieved according to those standards. At the core of the ISO 9001 standard for the UK and Europe is the principle of continuous improvement.
ISO aims to ensure that products and services are safe, reliable and of good quality. Whilst ISO certification does not guarantee product quality it ensures that processes that surround products, including the Microsoft suite, are controlled and implementation and ongoing support are performed in a consistent manner. For Queue and our clients, the standard is viewed as one of the most important strategic tools used to reduce costs by minimising waste and errors and increasing productivity.
Learn more about Queue’s certifications and qualifications specifically for the United Kingdom and Europe by visiting this page of our website.
Contact Queue Associates UK
Please contact Queue Associates, UK, Ltd. to learn more. You can reach us by completing the form on our CONTACT page, or by calling our London, UK, office at +44 020 7549 1606.
Happy New Year!
Please join Queue Associates, UK, Ltd., for our upcoming webinar, Advance your Business with Microsoft Dynamics 365!
This online session, which will take place on the 17th January 2020 at 10am, will give you further insight into the Dynamics365 product line, its benefits and how it can further improve your business processes to achieve seamless optimisation and efficiency.
On 17 January, please CLICK HERE or on the button below to join the event.
Please feel free to forward to anyone else in your organisation who is interested in learning more about Microsoft Dynamics365.
If you have any questions/topics that you would particularly like to be covered, please contact us (bel0w). We would like to ensure that the session is as informative and beneficial as possible.
Contact Queue Associates UK, Ltd.
Please contact Queue Associates, UK, Ltd. (a Microsoft Dynamics Gold Partner). You can reach us by completing the FORM ON OUR CONTACT PAGE (please include “Advance your Business Webinar” in the comments), or by calling us at +44 020 7549 1606.
On 3 December, Microsoft and Queue Associates UK, Ltd. — a United Kingdom-based Microsoft Dynamics Gold Partner, with offices in the Farringdon section of London — offered a tour of the Microsoft Store, Oxford Circus, to customers, partners and other guests. A very special part of the event was a Microsoft Teams training session, offered for FREE to the guests, led by Teams experts! It also provided a chance for participants to meet the Microsoft London/UK and Queue Associates UK teams, and to preview the latest version of the Microsoft Dynamics 365 software suite.
Queue was very interested in having those who attended the event learn more directly from Microsoft about the powerful Microsoft Teams, the communications app powered by Microsoft 365, which enables businesses and government organisations of all sizes — from SMBs to large enterprises — to communicate more effectively, work better together, customise collaborative workspaces and keep business teams secure. The Dynamics 365 app for Microsoft Teams — Queue Associates UK specialises in implementing Microsoft Dynamics 365 in the United Kingdom, throughout Europe, and even across the globe — enables a business group to easily work with Dynamics 365 customer information and share files directly from Microsoft Teams. This helps them to be more productive and get business done more effectively.
A special prize was offered at the event–a new Microsoft Surface device!
See More Photos from the Event Below
Contact Queue Associates UK, Ltd.
Please contact Queue Associates, UK, Ltd. (a Microsoft Dynamics Gold Partner) to learn more about our services surrounding Microsoft Dynamics 365 and other complimentary solutions (including upgrades from legacy Microsoft platforms). You can reach us by completing the FORM ON OUR CONTACT PAGE, or by calling us at +44 020 7549 1606.
Queue Associates‘ Managing Director, Jeffrey Goldstein, participates annually in many Microsoft, and Microsoft-related, conferences and events. In September, he decided to attend the 2018 Directions North America Conference, which “brings together developers, implementers, technical experts, sales and executive/owner representatives from (*Microsoft) SMB partners, ISVs, Service Providers, and Microsoft across North America and beyond.”
During the conference, Microsoft Partners were engaged to learn how to boost their business with Dynamics 365 Business Central, and to take advantage of Dynamics-focused tracks and workshops to receive cutting edge training that will enhance their businesses.
Watch Jeff’s Directions NA testimonial, below.
Contact Queue Associates for More Information
Please contact Queue Associates (a Microsoft Dynamics Gold Partner) to learn more about our services surrounding Microsoft Dynamics and other complimentary solutions (including upgrades to new Microsoft Dynamics services). You can reach us by completing the form on our CONTACT page, or call us at +44 020 7549 1606.